Placing an order can be done from the website, by email/telephone. Should you place an order from the website, you have to be sure that personal data is correct and updated. SPHUB suggests the Customer to proof-read his/her order-form several times before validating an order. SPHUB is neither responsible for sending e-mails to the wrong e-mail address nor for sending parcels to the wrong delivery address, if the form is incorrectly filled-out.
You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. SPHUB does not guarantee same day-shipping. Orders are not processed on weekends and holidays.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. SPHUB reserves the right at any time after receipt of your order to accept or decline your order for any reason. SPHUB reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.
SPHUB will keep you informed of your order status via e-mail. All tracking information will be emailed to your email id registered with us, once your order has processed or changed status. You may also acquire your order status and other live updates by logging in to your account on our website.
You may request a change to your order provided the order has not already been charged to your account. Please call us during SPHUB hours of operation to request a change to your order. Please have your sales order (SO) or account details ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.
Customer can cancel their order within 24 hours of placing their order(s). Simply call us during SPHUB hours of operation to request an order cancellation. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.
All warranty periods indicated are from SPHUB, unless otherwise noted, and are limited by the manufacturer's warranty policies. Actual manufacturer warranty periods may vary depending on product and manufacturer and may be longer than the warranty period covered by SPHUB. Please refer to the manufacturer's website or product manuals/packaging for more information.
Generally, the manufacturer's limited warranty will only cover the product for manufacturing defects and will not cover any physical damage to the product from misuse, dropping, any damage, etc. In no way does SPHUB warrant any product for fitness of use or for representations made by the manufacturer.
To receive warranty service on your product, you must contact SPHUB by phone or email to address the problem. Our technical support team will be registering your complain and providing you a RMA number which will be used for further services.
After receiving an RMA number, you will be required to ship the defective item back to SPHUB with the RMA number marked or labeled on the package. Also include a copy of your invoice and any email correspondence you have had with our support staff. SPHUB recommends that appropriate measures are taken to safeguard the product from damage during shipping, as SPHUB does not warrant a physically damaged product. SPHUB does not accept packages sent collect or COD. The customer must pay for shipping and provide the necessary information and receipt for reimbursement, if applicable.
SPHUB will not cover any shipping charges for any products.