TERMS & CONDITIONS

INTRODUCTION

You agree to use Sphub.store website (the "Website") only for purposes that are permitted by this Terms & Condition and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.

You agree that you will not access or attempt to access the Website other than through the interface that is provided by Sphub.store, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of Sphub.store.

You specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). You agree that you will not duplicate, reproduce, copy, sell, trade or resell the Website for any purpose.

You agree that you are solely responsible for any breach of your obligations under this Terms & Condition and for the consequences (including any loss or damage which Sphub.store may suffer) of any such breach.

YOUR ACCOUNT AND AMENDMENT TO THE TERMS OF USE

You may be required to register with Sphub.store in order to access certain services or areas of the Site. With respect to any such registration, we may refuse to grant to you the user name you request. Your username and password are for your personal use only. If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. In addition to all other rights available to Sphub including those set forth in these Terms & Conditions, Sphub.store reserves the right, in its sole discretion, to terminate your account, refuse service to you, or cancel orders.

We may from time to time modify or change the Terms and Condition. The revised Terms of Use will govern your future use of our Site and Service, so we strongly suggest that you visit and review our Terms of Use periodically. Each version is specifically dated. If you do not agree to the revised version, you must immediately stop using our Site and Service. Our Terms of Use were last updated on July-25-2018 Terms and Conditions Agreement applies from this date onwards.

INTELLECTUAL PROPERTY

All content included on the Site, such as text, graphics, logos, images, audio clips, video, data, music, software, and other material (collectively "Content") is owned or licensed property of Sphub or its suppliers or licensors and is protected by copyright, trademark, patent, or other proprietary rights. The collection, arrangement, and assembly of all content on the Site is the exclusive property of Sphub. Sphub and its suppliers and licensors expressly reserve all intellectual property rights in all Content.

LEGAL CAPACITY TO MAKE AGREEMENTS AND TRANSACT

If you are under the age eighteen (18) years you cannot place orders with Sphub.store. By accepting these Terms of Use you acknowledge that you are over the age of eighteen (18) years. Should Sphub suffer any damage or other losses as a result of a transaction entered into by a minor, Sphub.store reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Sphub.

PRICES

  • Base Currency.

All fees and prices are in UAE Dirhams (AED)

  • Changing of Prices.

Sphub prices are subject to modification at any time. Prices may also vary due to a launching price, a promotional offer or sales. Prices of items that are not in stock or that are available for a pre-order are valid during its promotional period after the order was placed. Should the price of those items change with respect to the pre-order price, Customer will be informed and will have the possibility to cancel the order. We reserve the right to update prices displayed on the website from time to time and once updated, they cannot be claimed against an order that has already been confirmed or delivered.

  • Typographical

Sphub.store strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, Sphub.store shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information.

Additionally, all hyperlinks to other Web sites from Sphub.store are provided as resources to customers looking for additional information and/or professional opinion. Sphub.store does not assume responsibility for the claims and/or representations made on these or any other Web sites.

ORDERS

  • Placing An Order

Placing an order can be done from the website, by telephone Sphub. Should you place an order from the website, you have to be sure that personal data is correct and updated. Sphub suggests the Customer to proof-read his/her form several times before validating an order. Sphub is neither responsible for sending e-mails to the wrong e-mail address nor for sending parcels to the wrong delivery address if the form is incorrectly filled-out.

  • Processing Time

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Sphub.store does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

  • Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sphub.store reserves the right at any time after receipt of your order to accept or decline your order for any reason. Sphub.store reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.

  • Order Acknowledgement

Sphub.store will keep you informed of your order status via e-mail. All tracking information will be emailed to your Sphub.store ID once your order has processed or changed status. You may also acquire your order status and other live updates by logging in to your account on our Web site.

  • Change Orders

You may request a change to your order provided the order has not already been charged to your account. Please call us during Sphub.store's hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

  • Cancel Orders

You may request that an order be cancelled provided the order has not already been processed and shipped. Simply call us during Sphub.store's hours of operation to request an order cancellation. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.

PAYMENT

Sphub.store currently offers COD (“Cash on Delivery”) payments. However, Cash On Delivery option is only applicable within United Arab Emirates. In order to protect the website visitors to the best of our knowledge, we implement several security policies and certificates. These layers of protection could be by-passed if the user's computer is/was infected with a virus or malicious software. Sphub or its associated partners and employees cannot be held responsible in such a scenario or circumstance.

Sphub reserves the right to refuse a delivery or honor an order from a Customer who has not paid part or the totality of a previous order or with whom a litigious dispute is in progress. Sphub.store also reserves the right to take any necessary steps including legal action in case of outstanding or non-payment of fees by you.

INVOICE

The order form filled out online by the Customer cannot be considered as an invoice. Regardless of the purchase or payment methods, the Customer receives an invoice inside his/her parcel when it is delivered. A digital/hard copy of each invoice is registered in Sphub data base.

SECURITY

Sphub.store will take all reasonable precautions to ensure the security of any payment details included in your order nevertheless, barring direct negligence on our part, we cannot be held liable for any losses incurred as a result of unauthorized access to information you may provide. If you have any queries or issues regarding security at Sphub please contact info@Sphub.store.

DISPUTES

If any dispute, claim, controversy or difference (including in relation to any tortious or statutory claim) ("Dispute") arises out of or in connection with or in relation to this User Agreement, including (without limitation) any question regarding the formation, existence, scope, performance, interpretation, validity or termination of this User Agreement or this clause, or any question regarding the legal relationships established by this User Agreement or the consequences of its nullity, then the parties shall first attempt amicably to settle the Dispute through good-faith negotiations over a period of thirty (30) calendar days commencing on the date that a party first sends to the other party a written notice of the Dispute.

In the event that a Dispute has not been settled amicably by the relevant parties by the end of such thirty (30) calendar day-period, the parties hereby agree that the Dispute shall be referred to and finally resolved by binding arbitration as set out below, under the Arbitration Rules of the Dubai International Arbitration Center (DIAC), which rules ("Rules") are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The parties to the arbitration shall seek to agree on a sole arbitrator to be nominated to the DIAC court for appointment. If the parties to the arbitration fail to nominate a sole arbitrator within 30 days from the date of the service of the request upon the respondent (or such greater or lesser period as may be fixed by the DIAC Court), the sole arbitrator shall be appointed by the DIAC Court. The seat or legal place of the arbitration shall be Dubai International Arbitration Centre in Dubai, UAE.

The arbitration proceedings shall be conducted in the English language and the award shall be in English. The foregoing provisions of this clause are without prejudice to the right of Sphub.store to seek interim relief at any time from any court of competent jurisdiction (whether or not an arbitrator has been appointed) and Sphub.store shall not be deemed to have breached this arbitration agreement or infringed the powers of the arbitrator for having done so..

LIMITATIONS OF LIABILITY

IN ALL CIRCUMSTANCES SPHUB.STORE'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. SPHUB.STORE SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. SPHUB.STORE SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT SPHUB.STORE HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

If you are dissatisfied with the Site or any content or materials on it, your sole exclusive remedy is to discontinue your use of it. Further, you agree that any unauthorized use of the Site and its services as a result of your negligent act or omission would result in irreparable injury to Sphub.store and Sphub shall treat any such unauthorized use as subject to the Terms and Conditions of this User Agreement.

Products deemed to be super-savers or highly discounted by the company might be limited by quantity per order and company reserve the right to alter ordered quantity for such products and or cancel the order with or without consent of the customer.

Sphub.store reserves the right to cancel any unpaid order under any circumstances without any owed liability towards customer or otherwise, in-case of paid order Sphub.store still reserves this right as long as paid amount is returned in full.

 

GOVERNING LAW

This User Agreement is governed by, and construed in accordance with, UAE law. This clause will survive any expiry or cancellation of this User Agreement for any reason.

PreOrder 
Pre-order is a service that lets you order a product before the official launch date.

  • Delivery: We aim to deliver pre-ordered products on the official launch date, provided that we have received and processed your payment. This is not always possible due to availability at our warehouse. Delivery charges may apply to all pre-orders unless otherwise stated. Standard Delivery timelines will apply from the moment the pre-ordered product is available. We reserve the right to cancel any order for reason that we may or may not disclose. Delivery date for the pre-ordered items may change without any prior notice or confirmation.
  • Payment: Payment must be made in advance to confirm you’re preorder. If for any reason you would like to cancel your order before shipment you must do so at least 3 days before we dispatch your order.

 

PRIVACY POLICY

By visiting the Sphub.store website or any other websites operated by Sphub.store or its affiliates (collectively, the 'Site''), you agree to accept the practices described in this Privacy Notice. If you do not agree to the terms of this Privacy Notice, please do not use the Site. Each time you use the Site, you should check the date of this Privacy Notice (which appears above) and review any changes that have been made since your last visit to the Site. As with all shopping websites, we collect personal information from you.

At Sphub.store, we understand that you value your privacy and wish to have your personal information kept secure, that’s why we are committed to protecting your privacy of any personal information provided to us. Our Privacy Policy describes generally how we manage your personal information and safeguard your right privacy.

WHAT PERSONAL INFORMATION DO WE COLLECT AND STORE?

So that we can provide services to you, we may ask for personal details such as your name, address, telephone number or e-mail address. Personal Information is collected when you create an account with us, place an order on the website, or when you communicate to any of our departments such as customer service, sales or technical services through the Site, telephone, email or fax. Some examples of where we may need these details are pre-orders, home deliveries, competitions & promotions and when you opt-in to receiving marketing newsletters from Sphub.store.

Sphub.store takes measures to ensure your personal information is protected from unauthorized access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored.

Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information.

 

COLLECTING INFORMATION AND WHAT WE DO WITH IT?

We respect your privacy. Any personal information that we collect about you will be used and disclosed by us so that we can provide you with the services that you have requested, or otherwise to enable us to carry out our business as suppliers of goods, such as

  • Provide our services
  • Respond to your enquiries
  • Customize users' experience, measure interest in our services, and inform users about services and updates
  • Handle orders, delivery and payments
  • Communicate marketing and promotional offers to you
  • Update our records and maintain any online account you may have with us
  • Enable third parties to carry out technical, logistical or other functions on our behalf.

Each time we use your personal information for advertising purposes such as promotions, surveys and newsletter, we will give you the opportunity to decline to receive any further information from us.

DISCLOSING YOUR PERSONAL INFORMATION

  • All information contained by Sphub.store is treated as strictly confidential and Sphub.store does not and will not disclose or share such confidential information to / with any external organization.
  • The users’ privacy is very important to us. We do not and shall not at any point in time, either sell or rent users’ personal information to third parties without users’ explicit consent.
  • We may be required from time to time to disclose users’ personal information to Governmental or law enforcing agencies or our regulators, but we will only do so under proper authority.
  • store also reserves the right to make use of the personal information in any investigation or judicial process relating to fraud on account of such transactions during the period Sphub.store retains such information.
  • We may also disclose personal information to enforce our policies, respond to claims that a posting or other content violates other’s rights, or protects anyone’s rights, property or safety.
  • We may also share personal information with Corporate affiliates who help detect or prevent potentially illegal acts and provide joint services (Our corporate affiliates will market only to users who ask them to).
  • Service providers who help with our business operations.

 

STORING AND SECURING YOUR PERSONAL INFORMATION

We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions and necessary measures to protect your personal information. Our electronic information systems are password protected to prevent unauthorized access. We have adopted security measures in an effort to protect personal information from loss, misuse or alteration while it is under our control. Our staff are trained and required to protect the privacy of your personal information.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

In order to maintain this protection, we caution you not to provide your password to anyone. We recommend that, if you share your computer with other people, you close your browser window when your session is completed. Signing off will protect your information if you share a computer with someone else or are using a computer in a public place.

If you believe that your password has been misused, please notify us immediately.

CORRECTING YOUR INFORMATION AND REMOVAL/OPT-OUT

If your name, e-mail, telephone number or other Personal Information changes, you may update, correct or omit the relevant information by going to your profile under “My Account”. If you request us to do so, we will amend any personal information which is inaccurate, incomplete or out of date. You may \ directly contact us or send an email at info@Sphub.store. In addition, if you no longer wish to receive communications from us you may opt-out by emailing us at info@Sphub.store or by clicking on the one click unsubscribe link at the bottom of any marketing e-mail you receive from us.

CHILDREN AND PRIVACY

The Site is a general audience website and is not directed to children under the age of 13. We will never knowingly collect personally identifiable information from children under the age of 13 without verifiable parental consent. If you are under the age of 13, please do not provide us with personally identifiable information of any kind whatsoever. If we become aware that a user is under the age of 13 and has submitted Personal Information without verifiable parental consent, we will remove his or her personally identifiable information from our files. We understand that children may not fully understand all of the provisions of this Privacy Notice or make informed decisions about the choices that are made available to adult users of the Site. We encourage parents and guardians to spend time with their children online and to be familiar with the websites they visit. Sphub.store does not sell products to persons under the age of 18. If you are under the age of 18, you are required seek the consent of your parent or guardian to purchase products from the Site.

THIRD PARTY ADVERTISERS AND EXTERNAL LINKS

We maintain relationships with third party affiliates, thus we may feature links to other websites. Although we do not and cannot control the activities of the third parties that operate such websites, you can be sure that we will stop doing business with any affiliate that engages in abusive practices, including, for example, spam, trademark infringement, or unlawful activities. Sphub.store is not responsible for the privacy practices or content of any other websites besides its own.

REVISIONS TO OUR PRIVACY POLICY

From time to time it may be necessary for us to amend our privacy policy, thus we reserve the right to its revision, and we strongly suggest that you visit and review our Privacy Policy periodically to make sure you understand how information you provide will be used. However, you can be confident that any changes will be in accordance with the general Privacy Act and the National Privacy Principles.

 

LIMITATIONS ON LIABILITY

IN NO EVENT WILL SPHUB.STORE OR ITS PARENT, AFFILIATES, LICENSEES OR ANY PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SITE OR ITS PRODUCTS OR SERVICES BE LIABLE IN ANY MANNER WHATSOEVER FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS, USE OR INABILITY TO USE THE SITE, OR IN CONNECTION WITH ANY FAILURE OR PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE (INCLUDING LOSS OF PROFITS, LOSS OF BUSINESS OR DATA, BUSINESS INTERRUPTION, AND DAMAGES THAT RESULT FROM INACCURACY OF THE INFORMATION OR INCONVENIENCE, DELAY, OR LOSS OF THE USE OF THE SITE). THE FOREGOING LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER BASIS, EVEN IF SPHUB.STORE OR ITS AFFILIATES OR ANY OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

QUESTIONS OR CONCERNS

In case you want to get in touch with us, or to provide your feedback, we are always there for you. In fact it is a pleasure to hear from our valued customers. Kindly feel free to contact our customer care team via email: info@Sphub.store or phone: +971- 4-.2594600

WARRANTY & RETURNS

All warranty periods indicated are from Sphub.store, unless otherwise noted, and are limited by the manufacturer's warranty policies. Actual manufacturer warranty periods may vary depending on product and manufacturer and may be longer than the warranty period covered by Sphub.store. Please refer to the manufacturer's website or product manuals/packaging for more information.

Generally, the manufacturer's limited warranty will only cover the product for manufacturing defects and will not cover any physical damage to the product from misuse, dropping, any damage, etc. In no way does Sphub.store warrant any product for fitness of use or for representations made by the manufacturer.

To receive warranty service on your product, you must contact Sphub.store by phone or email to address the problem. Our technical support team will be registering your complain and providing you a RMA number which will be used for further services.

After receiving an RMA number, you will be required to ship the defective item back to Sphub.store with the RMA number marked or labeled on the package. Also include a copy of your invoice and any email correspondence you have had with our support staff. Sphub.store recommends that appropriate measures are taken to safeguard the product from damage during shipping, as Sphub.store does not warrant a physically damaged product. Sphub.store does not accept packages sent collect or COD. The customer must pay for shipping and provide the necessary information and receipt for reimbursement, if applicable.

Sphub.store will not cover any shipping charges for any products.

If customer will use for picking up and dropping our service for RMA items, he will be charged AED 50/- (Fifty Dirham) for our pickup and drop services.

If the product is determined to be defective and it is covered by our warranty policy, you will be informed and when it will be ready will be shipped out as soon as possible or you have to come to our store to pick up when it will be ready for pick up and you will be informer by e-mail or phone.

For any defective products you will have to wait an estimated 2~6 weeks until Sphub.store gets a replacement or repaired item back from the manufacturer or supplier.

It is recommended that customers deal directly with the manufacturer for all retail products for faster turnaround times. Some manufacturers offer direct-swap, cross-ship, or even next-day to-your-door replacement warranty services.

Sphub.store can help facilitate warranty service between you and the manufacturer for retail items, but will not cover any expenses incurred for warranty service. For any products that have a warranty, Sphub.store will not cover shipping charges.

If the product sent to us is not defective, you will be charged for shipping charges.

Refunds will be made through the original mode of payment selected at the time of order generation.

Sphub.store is limited to the service level offered by the manufacturer or supplier, please read your product warranty information carefully before contacting us.

CUSTOMER SATISFACTION (STANDARD RETURN POLICY)

  • Return for refund within: 14 days
  • Return for replacement with in: 14 days
  • Restocking Fee:  Yes

This is our Standard Return Policy. Items covered by this policy must be returned within 14 days of the invoice date. Will be applied Restocking Fee from 15%. For more details and policy please visit Customer satisfaction policy.

PROMOTIONAL, DEALS, SALE, DISCOUNT AND SELLING WITH SUPER LOW PRICE PRODUCTS STANDARD RETURN POLICY

  • Return for refund within: no
  • Return for replacement with in: 14 days
  • Restocking Fee:  Yes

This is our Standard Return Policy for Promotional, Deals, Sale, Discount and Selling with Super Low Price Products. Items covered by this policy must be returned for replacement within 14 days of the invoice date. Will be applied Restocking Fee from 15%. For more details and policy please visit Customer satisfaction policy.

No warranty of any kind would be available on any products that are provided as part of promotional deals, special offers, bundle offers, clearance stock, or noted as free or super low price.

CASES AND ACCESSORIES RETURN POLICY

 

This is our Standard Return and Warranty policy for Sphub.Store. Items covered by this policy cannot be returned unless there is any problem with the product shipping or delivery. But in case wrong information about faulty of items customer will be charged AED 50/- for pick & drop services.

The following conditions are not acceptable for return, warranty and replacement.

  • Any physical damage
  • Cases and Covers that are missing the manufacturer label containing model number and part number
  • that are missing the manufacturer warranty label
  • Cases and Covers that were missing and other accessories from the original box
  • Returned without original invoice
  • Cases and Covers which is not satisfying manufacturer warranty policy
  • Cases and Covers which is not satisfying Customer Satisfaction policy

 

 

 

 

LAPTOPS, NETBOOKS AND DESKTOPS STANDARD RETURN POLICY

  • Return for refund within: 14 days
  • Return for replacement with in: 14 days
  • Restocking Fee:  Yes
  • Warranty: 1 year

This is our Standard Return and Warranty policy for Laptops and Netbooks. Items covered by this policy can be returned within 14 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date. But in case wrong information about faulty of items, customer will be charged AED 50/- for pick & drop service.

The following conditions are not acceptable for return, warranty and replacement.

  • Any physical damage
  • Laptops and Netbooks that are missing the manufacturer label containing model number and part number
  • Laptops and Netbooks that are missing the manufacturer warranty label
  • Laptops and Netbooks that were missing parts, box, adapters or any other accessories from the original box
  • Returned without original invoice
  • Laptops and Netbooks which not satisfying manufacturer warranty policy
  • Laptops and Netbooks which is not satisfying Customer Satisfaction policy
  • Laptops and Netbooks models which are coming with original Windows or any other software, after using them, activating or starting software cannot be returned or replaced.
  •  

REFURBISHED OR RECERTIFIED LAPTOPS, NETBOOKS STANDARD RETURN POLICY

  • Return for refund within: 3 days
  • Return for replacement with in: 3 days
  • Restocking Fee:  No
  • Warranty: 3 month

This is our Standard Return and Warranty policy for Refurbished or Recertified Laptops and Netbooks. Items covered by this policy can be returned within 3 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date. But in case wrong information about faulty of items, customer will be charged AED 50/- for pick & drop service.

The following conditions are not acceptable for return, warranty and replacement.

  • Any physical damage
  • Laptops and Netbooks that are missing the manufacturer label containing model number and part number
  • Laptops and Netbooks that are missing the manufacturer warranty label
  • Laptops and Netbooks that were missing parts, box, adapters or any other accessories from the original box
  • Returned without original invoice
  • Laptops and Netbooks which not satisfying manufacturer warranty policy
  • Laptops and Netbooks which is not satisfying Customer Satisfaction policy
  • Laptops and Netbooks models which are coming with original Windows or any other software, after using them, activating or starting software cannot be returned or replaced.

 

 

MOBILE PHONES, SMART PHONES STANDARD RETURN POLICY FOR WARRANTIED MODELS ONLY

  • Return for refund within: 7 days (must be unopened, brand new condition)
  • Return for replacement with in: 7 days (must be unopened, brand new condition)
  • Restocking Fee:  Yes
  • Warranty: 1 year
  • Note: Mobile Phones or Smart Phones if we are selling with warranty, we will indicate about warranty period in invoice. If in invoice we did not indicate warranty this is meaning Mobile Phone or Smart Phone without warranty!

This is our Standard Return and Warranty policy for Warrantied Mobiles Phones, Smart Phones. Items covered by this policy can be returned within 7 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date. But in case wrong information about faulty of items, customer will be charged AED 50/- for pick & drop service.

The following conditions are not acceptable for return, warranty and replacement.

  • Any physical damage
  • In invoice not indicated warranty period
  • Mobiles Phones, Smart Phones that are missing the manufacturer label containing model number and part number
  • Mobiles Phones, Smart Phones that are missing the manufacturer warranty label
  • Mobiles Phones, Smart Phones that were missing parts, box, headphones or any other accessories from the original box
  • Returned without original invoice
  • Mobiles Phones, Smart Phones which not satisfying manufacturer warranty policy
  • Mobiles Phones, Smart Phones which is not satisfying Customer Satisfaction policy

 

MOBILE PHONES, SMART PHONES STANDARD RETURN POLICY FOR NON WARRANTIED MODELS ONLY

  • Return for refund within: No
  • Return for replacement with in: No
  • Restocking Fee:  No
  • Warranty: No

This is our Standard Return and Warranty policy for NON Warrantied Mobiles Phones, Smart Phones. Items covered by this policy cannot be returned.

DIGITAL AND DSLR CAMERAS STANDARD RETURN POLICY FOR WARRANTIED MODELS ONLY

  • Return for refund within: 7 days
  • Return for replacement with in: 7 days
  • Restocking Fee:  Yes
  • Warranty: 1 year

This is our Standard Return and Warranty policy for Warrantied Cameras. Items covered by this policy can be returned within 7 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date. But in case wrong information about faulty of items, customer will be charged AED 50/- for pick & drop service.

The following conditions are not acceptable for return, warranty and replacement.

  • Any physical damage
  • Cameras that are missing the manufacturer label containing model number and part number
  • Cameras that are missing the manufacturer warranty label
  • Cameras that were missing parts, box, headphones or any other accessories from the original box
  • Returned without original invoice
  • Cameras which not satisfying manufacturer warranty policy
  • Cameras which is not satisfying Customer Satisfaction policy
  •  

DIGITAL AND DSLR CAMERAS STANDARD RETURN POLICY FOR NON WARRANTIED MODELS ONLY

  • Return for refund within: No
  • Return for replacement with in: No
  • Restocking Fee:  No
  • Warranty: No

This is our Standard Return and Warranty policy for NON Warrantied Cameras. Items covered by this policy cannot be returned.

PRIVACY

Provision of Official Documents 
In an effort to increase the safety for our shoppers, and in line with our banks security requirements, we may from time to time ask for a copy of a valid ID and the front side of your credit card (only if deemed necessary). This may be at the time of delivery, or at the time of order processing. We accept the following as a form of valid ID:

  • Emirates ID
  • UAE driver's license
  • Passport copy

Failure to provide such documents upon request may lead to cancellation of the order and payment of the related charges. All information is collected lawfully and in accordance with prevailing Data Protection Laws.

All credit/debit cards details or information will NOT be stored, sold, shared, rented or leased to any third parties. See Privacy Policy for further details.

 

CUSTOMER SATISFACTION

At Sphub.store, we believe in complete Customer Satisfaction. You can buy a product from us try it for 14 days. If you aren't 100% satisfied with our product, contact us and return your device within 14 days. Every product we sell is backed by the manufacturer's warranty.

Try Sphub because Customer Satisfaction is 100% Guaranteed. In case the product you have purchased fails to meet your requirements, kindly review the below given information and return the product within 14 days of purchase as mentioned on receipt, and we will be pleased to arrange an exchange or refund. If a coupon, discount, or special offer was part of the original order, the amount will be deducted from the refund amount. Returns must be in a “new” resalable condition, including all manuals, components and accessories, and in the manufacturer’s original packaging. Return may also be subject to a 15% restocking fee. We request our customers to kindly read our terms and condition carefully.